Company Name: Shanghai Yuangui Network Technology Co., Ltd.
Email: service@elavorax.com
At Elavorax™, your satisfaction is our priority. We want you to feel confident when choosing our textile products, and this Return & Refund Policy explains the process for returns, replacements, and refunds.
1. Return Requirements
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
- The product must be returned in its original condition
- The item must be unused and free from signs of wear or damage
- Original packaging and included accessories should be provided
- Proof of purchase or order information is required
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email:
service@elavorax.com
Please include your order number and a brief explanation of your return request so we can assist you efficiently.
Once your request is reviewed and approved:
- We will provide return instructions
- You will receive the necessary shipping details
- Your return must be authorized before sending the package back
Important:
Packages returned without prior approval may not be processed.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Our team will review the issue and work with you to provide a suitable solution.
For faster assistance, please provide:
- Photos of the product condition
- Photos of the packaging (if applicable)
- Your order information
4. Items Not Eligible for Return
Certain products cannot be returned, including:
- Customized or personalized items
- Products that have been used, washed, or altered
- Items without original packaging
- Clearance or final-sale products
- Gift cards
- Shipping fees paid during checkout
If you are uncertain whether your item qualifies, please contact us before submitting a return request.
5. Exchanges
If you need a different product, size, or replacement item, the quickest solution is:
- Return the original item following our return process
- Once your return is approved, place a new order for the desired product
This allows you to receive your replacement item as quickly as possible.
6. European Union Customer Rights
For customers located in the European Union, orders may qualify for a 14-day cancellation period according to applicable consumer protection regulations.
To exercise this right:
- The item must remain unused and in original condition
- Original packaging must be included
- Proof of purchase is required
This cancellation period applies separately from our standard return policy.
7. Refund Process
Once your returned item arrives and passes inspection, we will notify you of the refund decision.
If approved:
- Refunds will be issued to your original payment method
- Processing may take up to 10 business days
- Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Please do not send products back before receiving return authorization from Elavorax™.
After your return request is approved, we will provide the required return instructions.
Company Name:
Shanghai Yuangui Network Technology Co., Ltd.
Customer Support Email:
service@elavorax.com
Thank you for choosing Elavorax™.
We are committed to creating comfortable, thoughtfully designed textile products and providing a reliable shopping experience for every customer.