1. Return Window & Eligibility

Eligible products may be returned within 30 calendar days after the date of delivery.

To qualify for a standard return, the product should generally be:

• In the same condition in which it was received
• Unused and unworn
• Returned with original tags, where applicable
• Returned with its original packaging
• Accompanied by a receipt, order confirmation, or other proof of purchase

2. How to Request a Return

Before sending any item back, please contact our customer support team at:

service@elavorax.com

To help us review your request efficiently, please provide:

• Your order number
• The product you would like to return
• The reason for the return
• Relevant photos or videos where the request involves damage, defects, or an incorrect item

Once your request has been reviewed and approved, our support team will provide the applicable return instructions and the correct return destination.

3. Return Destination

The business registration address displayed on this website is not automatically the return warehouse address.

Return destinations may vary depending on the product, order, and applicable fulfillment location.

After your return request is approved, our customer support team will provide the appropriate return warehouse address and any instructions required for your return.

4. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Where Elavorax™ provides a prepaid return label as part of an approved return solution, please use the label and instructions provided by our support team.

5. Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, contact service@elavorax.com as soon as reasonably possible.

Include your order number and clear photos or videos showing the issue where appropriate. Our team will review the information and provide a suitable solution, which may include a replacement, refund, or approved return at no additional cost to you.

6. Items That May Not Be Eligible for Standard Returns

Certain products may be excluded from preference-based returns where appropriate. These may include:

• Custom-made or personalized products
• Products specifically identified as final sale before purchase
• Gift cards
• Items that have been used, damaged after delivery, or materially altered by the customer
• Items missing essential original components or packaging where this prevents reasonable resale or inspection

A non-returnable classification does not remove any rights you may have where a product arrives damaged, defective, incorrect, or where applicable consumer law provides otherwise.

If you are uncertain whether your product is eligible for return, please contact us before sending it back.

7. Exchanges

If you would like a different product, size, color, or variation, please contact our support team first to determine the available options.

In many cases, the most efficient process is to complete an approved return for the original item and place a separate order for the preferred replacement once appropriate.

If the exchange request results from an incorrect, damaged, or defective item supplied to you, contact us so that we can provide the appropriate resolution.

8. European Union – 14-Day Cooling-Off Right

If your order is delivered to a location where an applicable statutory 14-day cooling-off right applies, you may have the right to cancel or return an eligible purchase within 14 days without providing a reason, subject to applicable legal conditions and exceptions.

Products returned under an applicable cooling-off right should generally be returned in the condition required by applicable law, together with the relevant proof of purchase.

Nothing in this policy is intended to limit mandatory consumer rights available under applicable law.

9. Refund Processing

Once an authorized return has been received, we will inspect the returned product and notify you of the refund decision.

If the refund is approved:

• The refund will be issued to the original payment method.
• Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
• Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you still have not received it, please contact us at service@elavorax.com.

10. Original Shipping Charges

For preference-based returns, original shipping charges paid at checkout are generally not refundable unless otherwise required by applicable law.

Where a return results from a damaged, defective, incorrect, or materially misdescribed product, we will provide an appropriate resolution without improperly shifting the cost of our error to the customer.