Our Fulfillment Approach

Elavorax™ offers textile and home-comfort essentials designed for practical everyday spaces. Depending on product availability and the delivery destination, orders may be fulfilled through our own or partner fulfillment facilities.

This flexible fulfillment model allows us to manage inventory efficiently while serving customers across different regions.

1. Order Processing & Shipping Fee

Standard Processing Time

Orders are typically prepared within 2–4 business days after payment has been successfully confirmed. Processing may include order verification, product preparation, quality checks, and packaging.

Peak Periods

During holidays, promotional events, New Year periods, or other high-volume periods, order processing may require up to 5 business days.

Shipping Fee

A flat standard shipping fee of $5.99 USD per order applies regardless of the delivery destination.

Any applicable shipping charge will also be displayed during checkout before you complete your purchase.

2. Estimated Delivery Time

Estimated transit time begins after your order has been dispatched. Processing time is separate from the delivery estimates shown below.

These delivery windows are estimates rather than guaranteed arrival dates. Carrier operations, weather, customs processing, public holidays, local delivery conditions, and other circumstances outside normal fulfillment operations may affect transit times.

3. Shipment Confirmation & Tracking

Once your order has been dispatched, a shipment confirmation will be sent to the email address associated with your order. When tracking is available, the message will include your tracking number or tracking information.

• Tracking information may require 1–3 business days to begin displaying carrier updates.
• A short delay between shipment confirmation and the first tracking scan is normal.
• Carrier tracking may update at different intervals while a parcel is moving through the delivery network.

If your tracking information has not updated for an extended period, please contact us at service@elavorax.com and include your order number so our team can review the shipment.

4. International Customs, Duties & Taxes

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country or local authorities.

Where a shipment is sent on a Delivered Duty Unpaid (DDU) basis, any applicable import duties, customs charges, or taxes assessed by the destination authority are the customer's responsibility.

Customs requirements vary by destination, and customs processing may occasionally extend the estimated delivery period. Elavorax™ does not control charges or processing times imposed by government or customs authorities.

5. Order Changes & Cancellations

We begin preparing orders promptly after they are placed.

If you need to request an order cancellation or correct a shipping address, please email service@elavorax.com within 12 hours of placing your order.

We will make reasonable efforts to accommodate requests received within this period. However, if an order has already entered fulfillment or has been dispatched, we may no longer be able to modify or cancel it.

If an address issue is discovered after dispatch, please contact us as soon as possible so we can review the available options with you.

6. Delayed Shipments

Delivery can occasionally take longer than expected. If your parcel is significantly delayed or its tracking history has stopped updating for an extended period, please contact our support team.

Send your order number and relevant tracking information to service@elavorax.com. We will review the available shipment information and assist with the appropriate next steps.

7. Lost, Damaged, or Delivery-Issue Packages

Damaged in Transit

If your order arrives with visible shipping damage, please contact service@elavorax.com within 72 hours of delivery.

Please include your order number and clear photos showing the product, packaging, and damage. After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or other suitable resolution at no additional cost where the damage is confirmed.

Package Lost in Transit

If tracking has not updated for an extended period or your package appears to be lost, contact us rather than assuming the shipment cannot be recovered.

Where a shipment is confirmed lost in transit, we will provide an appropriate resolution, such as a replacement or refund, based on the circumstances of the order.

Tracking Shows Delivered, but the Package Is Missing

If tracking shows your order as delivered but you cannot locate it, please check the delivery area, household members, reception or mailroom, and any safe location where the carrier may have left the parcel.

If the package still cannot be located, contact us with your order number and tracking information. We will review the available delivery details and assist you with the next steps rather than automatically declining your request solely because the carrier status shows “Delivered.”

8. Shipping Address Accuracy

Please review your delivery address carefully before completing checkout. Customers are responsible for providing a complete and accurate shipping address.

If you notice an error shortly after placing your order, contact us within the 12-hour modification window. We will make reasonable efforts to update the address before fulfillment begins.