Company Name: Shanghai Yuangui Network Technology Co., Ltd.
Email: service@elavorax.com

At Elavorax™, we believe the experience of receiving your order is just as important as the quality of the products you choose. This Shipping Policy explains how we prepare, ship, and deliver your textile essentials from our partners to your home.

Our Shipping Approach

Elavorax™ is dedicated to creating comfortable, functional textile products designed for modern lifestyles.

To provide better product availability and reduce unnecessary storage waste, our orders may be fulfilled through trusted production and logistics partners located in different regions.

This fulfillment model helps us:

• Provide carefully designed textile products at accessible prices
• Reduce excess inventory and resource waste
• Create a more efficient delivery experience for customers worldwide

We appreciate your understanding that thoughtful production and reliable delivery require time.

1. Order Processing & Shipping Costs

Every Elavorax™ order goes through careful preparation before leaving our fulfillment center.

Processing Time:

Please allow 2–4 business days for order verification, quality inspection, packaging, and shipment preparation.

Holiday & Peak Periods:

During busy seasons, promotional events, or holidays, processing may require additional time due to increased order volume.

Shipping Fee:

Shipping costs are calculated during checkout based on your order details and delivery location.

2. Estimated Delivery Schedule

Because Elavorax™ products may ship from different fulfillment locations, delivery times can vary depending on destination and logistics conditions.

Please note that estimated delivery windows are approximate and may be affected by carrier delays, weather conditions, customs processing, or other circumstances outside our control.

We appreciate your patience while your order makes its way to you.

3. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to become active after shipment
• Shipping updates may appear gradually as your package moves between facilities
• A temporary lack of updates does not necessarily indicate a delivery issue

4. International Duties & Taxes

For international shipments, additional customs charges may apply depending on the destination country.

Customers are responsible for:

• Import duties
• Local taxes
• Customs clearance fees

Elavorax™ is not responsible for delays caused by customs inspections or government processing requirements, as these procedures vary by location.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure efficient delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

service@elavorax.com

within 12 hours of placing your order.

Once your order has entered fulfillment or shipment preparation, changes may no longer be possible.

6. Damaged, Missing, or Lost Packages

Your satisfaction is our priority. We are committed to helping resolve any delivery concerns.

Damaged Items:

If your order arrives damaged, please contact our support team within 72 hours of delivery and provide clear photos of the product and packaging. We will review your request and provide an appropriate solution.

Lost Packages:

If the carrier confirms that your package has been lost during transit, Elavorax™ will work with you to resolve the issue and arrange the next steps.

Thank You for Choosing Elavorax™

We appreciate your trust and support. Every product is designed with comfort, functionality, and everyday living in mind.

Thank you for allowing Elavorax™ to be part of your home.